Passion for stitching

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TERMS & CONDITIONS

The team of staff at Anette Eriksson Design & Jansz International are dedicated to providing you with an excellent service. If you have any suggestions or comments or if you need to contact us, please do so using the contact details below.

Jansz International, Hasselbacksgatan 41, 50454 Boras, SWEDEN

Tel: 0046 (0)70 3029959

Email Enquiries: info@anetteeriksson.com

VAT & Company registration number: 556836-1371

The Website, anette eriksson design and You

This website, found under the www.anetteeriksson.com URL, is owned and operated by Jansz International and references to “we”, “us” and “our” shall be deemed to be references to Anette Eriksson Design. References to “you”, and “your” shall be deemed to be references to person placing an order via this website.

Copyrights and Ownership

This website and it’s contents are owned by Jansz International AB & Anette Eriksson Design. Any use of the website or it’s contents including copying and storing images without prior permission for commercial purposes is prohibited. You may not modify, delete, distribute or post anything on this website for any purpose.

Placing an Order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact us prior to placing an order using the contact details given above. By placing an order via this website you are making an offer to Anette Eriksson Design to purchase the goods detailed in your order upon the terms described in your order. Prices and availability of goods are subject to change without notice. All orders will have a delivery charge which will be stated in your order, depending on country – unless stated otherwise.

Payment

Payments for orders through the website can be made using Paypal. You can easily pay with your credit card via Paypal as well. Payment will be debited from your account immediately by Paypal on placing the order. Once you have placed an order you will receive a confirmation from Paypal that your payment has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Anette Eriksson Design for the sale of our products will only exist once an order has been accepted, processed and despatched to you. This does not affect your statutory rights. All prices quoted on this website are accurate at the time of publication and are quoted in Swedish Krona (or the currency you choose from the option menu), and where appropriate are inclusive of Swedish sales tax (VAT) at the current rate. The current rate of VAT is 25%. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Seasonal Offers

From time to time we may advertise special promotional offers and discounts. These will only be valid while advertised on our website and we retain the right to change or end these offers without further notice. Offers are applicable on selected items only and cannot be used in conjunction with any other offer or discounts.

Delivery

SHIPPING
All orders – both national and international – are shipped via Swedish Post.
A confirmation email will be sent to you when your item has been shipped. Please note that orders shipped outside of EU could be subject to regular customs & duties fees. The buyer is responsible for their payment should they occur. International orders typically take 1-2 weeks to arrive depending on the destination. Delivery tracking and insured shipping is available for an additional cost. Should you require this, please note so in comments together with your order.

Please note: I do not take resposibilty for items losts by the Swedish Post.

Stock permitting, we normally despatch your order within 3 – 5 working days of being accepted, to arrive with Swedish customers within 7 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. Alternatively you may wish to choose a different item or request a refund.

Our aim is to deliver all orders with in the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and quality checks.

Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Swedish Post actions which are beyond our control. Please contact us at info@anetteeriksson.com as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the Swedish Post.

We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to collect the goods from the local postoffice where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by Swedish Post for returning the goods to us.

If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at info@anetteeriksson.com. Please do not sign for any packages that are damaged or opened.

Lost Items

Undelivered items are not classified as ‘lost’ by Swedish Post 15 working days has elapsed from the due date of delivery.

Your Right To Cancel

You may cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel your order within this time any payments made by you will be refunded in full within 30 days.

Returns Policy

If you are not entirely satisfied with the products that you have chosen you may return them to us within 7 days of receipt under the EU Distance Selling Directive. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in the same condition as it was despatched.

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only refund the costs of postage where the item returned is faulty. When returning any products to us, please ensure that you enclose full details of your name and address, reason for return and the Sales Order number which can be found on your delivery note (supplied with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel and send it to: Returns Department, Jansz International AB, Hasselbacksgatan 41, 504 54 Boras, SWEDEN. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for goods lost or damaged in transit so relevant insurance should be taken out to cover their value.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Due to the individually hand made nature of our products, each item is unique in finish and therefore quantities purchased together may not match exactly. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Delivery

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
If your delivery address is outside of the Sweden, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.

Passion for stitching

Trading terms

TERMS & CONDITIONS

Jansz International, Hasselbacksgatan 41, 50454 Boras, SWEDEN

Tel: 0046 (0)70 3029959

Email Enquiries: info@anetteeriksson.com

VAT & Company registration number: 556836-1371

The Website, anette eriksson design and You

Copyrights and Ownership

Placing an Order

Payment

Seasonal Offers

Delivery

Please note: I do not take resposibilty for items losts by the Swedish Post.

Our aim is to deliver all orders with in the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and quality checks.

Lost Items

Undelivered items are not classified as ‘lost’ by Swedish Post 15 working days has elapsed from the due date of delivery.

Your Right To Cancel

Returns Policy

Making Returns

Conformity of Goods

Delivery

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
If your delivery address is outside of the Sweden, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.

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Passion for stitching

TERMS & CONDITIONS

The Website, anette eriksson design and You

Copyrights and Ownership

Placing an Order

Payment

Seasonal Offers

Delivery

Lost Items

Your Right To Cancel

Returns Policy

Making Returns

Conformity of Goods

Delivery

Passion for stitching

TERMS & CONDITIONS

The Website, anette eriksson design and You

Copyrights and Ownership

Placing an Order

Payment

Seasonal Offers

Delivery

Lost Items

Your Right To Cancel

Returns Policy

Making Returns

Conformity of Goods

Delivery

Product Categories

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HERRING pattern

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BLUE BIRD pattern

INDIGO BIRD cross stitch kit

ALPHABET pattern

TERMS & CONDITIONS

The Website, anette eriksson design and You

Copyrights and Ownership

Placing an Order

Payment

Seasonal Offers

Delivery

Lost Items

Your Right To Cancel

Returns Policy

Making Returns

Conformity of Goods

Delivery

TERMS & CONDITIONS

The Website, anette eriksson design and You

Copyrights and Ownership

Placing an Order

Payment

Seasonal Offers

Delivery

Lost Items

Your Right To Cancel

Returns Policy

Making Returns

Conformity of Goods

Delivery

Sign up for our Newsletter

Product Categories

cross stitch, embroidery pattern ̵...

KURBITS – cross stitch, needlepo...

BLUE CUPS – cross stitch, needle...

HERRING pattern

SCANDI BIRDS pattern

MOROCCO BLUE pattern

BLUE BIRD pattern

INDIGO BIRD cross stitch kit

ALPHABET pattern